At Grote Automotive, we believe that the confidentiality and protection of your personal information is one of our fundamental responsibilities. We promise to protect the privacy and security of your customer information and to provide you with the responsive, professional service you deserve.
Information Collection and Use
We do not disclose any nonpublic personal information about our customers or former customers to anyone, except as permitted by law. Nonpublic, personal information includes any information about you that you or someone else has provided to us and that is not publicly available as well as information about your transactions with us.
We may, however, disclose certain information to government agencies, consumer-reporting agencies, and other outside parties as permitted or required by the Federal Privacy Act and other applicable laws. These disclosures are typically made for specific, limited purposes, such as verifying individuals? identities, reducing fraud and identity theft, verifying information or credit approvals, and reporting transactions to credit reporting agencies.
Grote Automotive is also committed to preventing others from gaining unauthorized access to your customer information, and we enforce our privacy policies through the use of processes, procedures, and technology specifically designed to ensure the confidentiality of your personal information.
In addition, we restrict access to your information by our employees and agents to that of business purposes only. Agents may include third parties who help service your account or help provide our products and services to you. We may also enter into joint marketing arrangements with other parties to make you aware of products or services we think you might be interested in. We require any party who has access to your information to maintain the confidentiality of the information and not use it for their own purposes.
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Grote Automotive uses Google Analytics to analyze traffic to this Web site in order to help us understand our customers? and visitors’ needs and to continually improve our site for them. The data they collect on our behalf may include search engine referral, affiliate referrals, traffic driven by banner ads or other online promotions, how visitors navigate around the site, and the most popular pages. We also collect certain technical information, such as the browser version and operating system. Google Analytics collects only anonymous, aggregate statistics. For example, we do not tie a specific visit to a specific IP address and we do not correlate this tracking with personally identifiable information.
Assistance to Victim of Identity Theft
If you suspect that someone has had unauthorized access to your account with us or access to your personally identifiable information, you should report this crime to your local law enforcement agency and to the Federal Trade Commission (FTC). To speak with a trained FTC telephone counselor, call toll-free 1-877-IDTheft (1-877-438-4338). Or, to enter information about your complaint into a secure FTC online database, visit www.consumer.gov/idtheft. The site also provides links to consumer education materials.
Ways to Limit Direct Marketing You May Receive from Outside Sources
There are outside agencies and companies that compile mailing lists for purchase by marketers. You may wish to have your name removed from many of these lists by following the procedures outlined below:
Direct Marketing Association and Member Companies
To remove your name and direct mail or telemarketing lists of members of the Direct Marketing Association, send a written request with your name, address, and Social Security Number (if it was included in the mailing you received) to the Direct Marketing Association. The Direct Marketing Association is responsible for notifying its members (i.e., the agencies and companies that compile mailing lists) that you want your name removed from the lists they sell. Your name and address remain in their consumer exclusion files for five years.
You must register yourself; they cannot process any request from us. You may visit their Web site at www.dmachoice.org.
Credit Reporting Agencies (Credit Bureaus)
National consumer credit reporting agencies may also sell or share your name and certain other information to various outside companies for marketing purposes. You may direct these agencies not to do so by calling their toll-free telephone number at 1-888-567-8688 (1-888-OPTOUT)
Federal “Do Not Call” Registry
The FTC has implemented a Do Not Call Registry, effective October 1, 2003. To register for the Telemarketing Do Not Call list, visit the FTC?s Web site at www.donotcall.gov.
Notification of Changes
These practices and policies are subject to change, but we will communicate any material changes to you. The practices and policies in this disclosure replace all previous privacy notices or statements of Grote Automotive.
Receiving E-mail from Grote Automotive
Grote Automotive does not send unsolicited e-mail. When you provide your e-mail address to us, it is under the explicit understanding that you want to receive information from Grote Automotive. Every time you submit a request for information, Grote Automotive will send you an automatic response confirming your submission. In addition, we may contact you from time to time for the purpose of informing you about Grote Automotive products, services and programs.
Each e-mail sent by Grote Automotive contains a link that provides access to a simple automated facility to opt out of future e-mails from us. If you have received an unwanted e-mail sent from Grote Automotive, please call 1-800-680-5848 and we will immediately add you to our “do not e-mail” list.
Contacting the Web Site
If you have any questions about this privacy statement, the practices of this site or your dealings with this Web site, please contact us at 1-800-680-5848.